๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

A Model of Customer Satisfaction and Retention for Hotels

โœ Scribed by Sim, Janet; Mak, Brenda; Jones, David


Book ID
127247640
Publisher
Haworth Press Inc
Year
2006
Tongue
English
Weight
701 KB
Volume
7
Category
Article
ISSN
1528-008X

No coin nor oath required. For personal study only.


๐Ÿ“œ SIMILAR VOLUMES


The impact of customer satisfaction and
โœ Thorsten Hennig-Thurau; Alexander Klee ๐Ÿ“‚ Article ๐Ÿ“… 1997 ๐Ÿ› John Wiley and Sons ๐ŸŒ English โš– 364 KB ๐Ÿ‘ 2 views

Customer satisfaction with a company's products or services is often seen as the key to a company's success and long-term competitiveness. In the context of relationship marketing, customer satisfaction is often viewed as a central determinant of customer retention. However, the few empirical invest