✦ LIBER ✦

A measuring instrument to evaluate e-service quality in a revenue authority setting

✍ Scribed by Stiglingh, Madeleine

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Culture and evaluation of service qualit

✍ Tsai, Melissa; Ryan, Chris; Lockyer, Tim 📂 Article 📅 2002 🏛 Taylor and Francis Group 🌐 English ⚖ 753 KB

User involvement in measuring service qu

✍ Herman J. Sixma; Siân Calnan; Michael Calnan; Peter P. Groenewegen 📂 Article 📅 2001 🏛 John Wiley and Sons 🌐 English ⚖ 95 KB

A different time, a different country: A

✍ Philip J. Calvert 📂 Article 📅 1998 🏛 Elsevier Science 🌐 English ⚖ 539 KB

A proposed method to evaluate the qualit

✍ Cleriston Fritsch Damasio da Silva, Deise de Araújo Batista… 📂 Article 📅 2012 🏛 Springer Netherlands 🌐 English ⚖ 230 KB

REFERQUAL: a pilot study of a new servic

✍ Don Cock; Iain C Adams; Adrian B Ibbetson; Phil Baugh 📂 Article 📅 2006 🏛 BioMed Central 🌐 English ⚖ 248 KB

PWM14: DEVELOPMENT OF A NEW QUALITY OF L

✍ E Laan; F Malik; R Rosen; B Annabel 📂 Article 📅 2003 🏛 John Wiley and Sons 🌐 English ⚖ 77 KB