✦ LIBER ✦

A cross-cultural perspective on the role of emotion in negative service encounters

✍ Scribed by Smith, Anne M.

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

A Role Theory Perspective on Dyadic Inte

✍ Michael R. Solomon, Carol Surprenant, John A. Czepiel and Evelyn G. Gutman 📂 Article 📅 1985 🏛 American Marketing Association 🌐 English ⚖ 509 KB

Optometrists' perspectives on cross-cult

✍ Mandy Truong; Giuliana Fuscaldo 📂 Article 📅 2011 🏛 John Wiley and Sons 🌐 English ⚖ 66 KB

The Role of Culture in Comparative Manag

✍ Lane Kelley and Reginald Worthley 📂 Article 📅 1981 🏛 Academy of Management 🌐 English ⚖ 278 KB

Schema adjustment in cross-cultural enco

✍ Wei-Wen Chang 📂 Article 📅 2009 🏛 Elsevier Science 🌐 English ⚖ 228 KB

The role of culture and purchase motivat

✍ Mattila, Anna S. 📂 Article 📅 1999 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 110 KB

A cross-cultural perspective on the role

✍ Jill Korbin 📂 Article 📅 1979 🏛 Elsevier Science 🌐 English ⚖ 893 KB