A Conceptual Study on the Relationship between Service Quality towards Customer Satisfaction: Servqual and Gronroos’s Service Quality Model Perspective

✍ Scribed by Rahman, Muhammad Sabbir; Khan, Abdul Highe; Haque, Md. Mahmudul

• Book ID: 119946269
• Publisher: Canadian Center of Science and Education
• Year: 2012
• Tongue: English
• Weight: 192 KB
• Volume: 8
• Category: Article
• ISSN: 1911-2017
• DOI: 10.5539/ass.v8n13p201