Your Mind at Work: Developing Self-knowledge for Business Success

✍ Scribed by and Helen Whitten Richar Cliff Shaffran

• Publisher: Kogan Page
• Tongue: English
• Leaves: 256
• Category: Library

✦ Table of Contents

Contents......Page 5
About the Authors......Page 8
Acknowledgements......Page 10
Preface......Page 11
1 Why Read This Book?......Page 15
THE BENEFITS OF SELF-KNOWLEDGE......Page 16
THE CONCEPT OF PACKAGING YOUR PERSONAL BRAND......Page 18
THE LAYOUT OF THE BOOK......Page 19
EXERCISE 1.1 SELF-AWARENESS CHECK......Page 20
EXERCISE 1.2 HOW WELL ARE YOU MANAGING WORKPLACE CHANGE?......Page 21
EXERCISE 1.3 YOUR DEFINITION OF SUCCESS......Page 22
EXERCISE 1.4 WORK PURPOSE......Page 23
EXERCISE 1.5 WORK ENVIRONMENT......Page 24
EXERCISE 1.7 THINKING QUIZ......Page 25
PART ONE HOW YOU GOT HERE TODAY......Page 29
FIVE- STEP THINKING SYSTEM......Page 31
IDENTIFYING BELIEFS......Page 32
EXERCISE 2.1 I BELIEVE......Page 34
EXERCISE 2.2 VALUE CLARIFICATION......Page 35
EXERCISE 2.3 MOST IMPORTANT THINGS......Page 37
EXERCISE 2.4 INFLUENCES AND ROLE MODELS......Page 38
EXERCISE 2.5 PULLED OR SHOVED?......Page 39
EXERCISE 2.6 REPEAT OR DELETE......Page 40
EXERCISE 2.7 I AM A ROLE MODEL TO. . .......Page 41
EXERCISE 2.8 MY 85TH BIRTHDAY PARTY......Page 42
3 Thinking About Thinking......Page 46
THOUGHT FILTERS......Page 47
THE MENTAL FILTER......Page 48
EXERCISE 3.2 WHAT AM I THINKING?......Page 49
THE CHEMISTRY OF THINKING......Page 50
THINKING HABITS......Page 51
EXERCISE 3.3 KEEP IT POSITIVE......Page 53
EXERCISE 3.4 PROBLEM SITUATIONS......Page 54
LOSING SIGHT OF PERSPECTIVE......Page 55
EXERCISE 3.5 THE RADIO......Page 56
PERFECTIONIST THINKING......Page 57
EXERCISE 3.6 ARE YOU DRIVING YOURSELF AND OTHERS TOO HARD?......Page 59
4 Emotional Intelligence......Page 62
EXERCISE 4.1 MOTIVATORS AND DEMOTIVATORS......Page 63
EXERCISE 4.2 EMOTIONAL MANAGEMENT IN BUSINESS......Page 64
EXERCISE 4.3 DECISION-MAKER......Page 65
THE ABCDE THINKING MODEL......Page 67
EXERCISE 4.4 ABCDE MODEL......Page 68
EMOTIONAL INTELLIGENCE......Page 71
EXERCISE 4.5 REMEMBERING THE PAST......Page 72
THREE EMOTIONALLY INTELLIGENT INTERVENTIONS......Page 73
TECHNIQUE 1: CHANGING YOUR THINKING......Page 74
OVER TO YOU......Page 75
TECHNIQUE 3: CHANGING THE CIRCUMSTANCES......Page 76
TUNING INTO YOUR INTUITION......Page 77
THE WAY AHEAD......Page 78
5 What’s Making You Tick?......Page 80
EXERCISE 5.1 BEHAVIOUR CHECK......Page 81
EXERCISE 5.2 THE BEHAVIOUR CHAIN......Page 83
EXERCISE 6.1 ACTION REVIEW......Page 86
EXERCISE 6.2 ACTIONS OUTSTANDING......Page 89
EXERCISE 6.3 HOW WE SPEND OUR TIME......Page 90
EXERCISE 6.4 UNLOCKING TIME......Page 91
EXERCISE 6.5 MY LIFE......Page 92
EXERCISE 6.6 BRAINSET ‘ACTION’......Page 93
PART TWO WHO IS NAVIGATING?......Page 95
7 Your Success Story......Page 97
EXERCISE 7.1 YOUR TALENT BANK......Page 98
EXERCISE 7.2 SUCCESS REVIEW......Page 100
EXERCISE 7.3 MY SUCCESS SCRAPBOOK......Page 101
EXERCISE 7.4 CELEBRATION......Page 102
EXERCISE 7.5 SUCCESS-RECALL PROCESS......Page 103
EXERCISE 7.6 THE UPLIFT OSCARS......Page 106
8 You Are Multi-Intelligent......Page 109
EXERCISE 8.1 MULTIPLE INTELLIGENCES......Page 112
EXERCISE 8.2 DESCRIBE YOUR INTELLIGENCE......Page 113
EXERCISE 8.3 DEVELOPING MY MULTI-INTELLIGENCES......Page 116
9 The Pressure Pot......Page 119
STRESSFUL INFLUENCES......Page 120
EXERCISE 9.1 PRESSURE POINTS......Page 121
THE CHEMISTRY OF STRESS......Page 122
BECOMING AWARE OF YOUR OWN PHYSICAL SYMPTOMS OF STRESS......Page 124
EXERCISE 9.2 BE AWARE......Page 125
EXERCISE 9.3 RECOGNIZING STRESS......Page 126
EXERCISE 9.4 TYPE A BEHAVIOUR......Page 127
STILLING THE MIND......Page 130
EXERCISE 9.6 VISUALIZATION......Page 132
THINK YOUR WAY TO SELF-MANAGEMENT......Page 133
EXERCISE 9.7 THE PROBLEM EMOTION PLAN (PEP)......Page 134
10 Working Relationships......Page 140
YOUR RELATIONSHIP WITH YOURSELF......Page 141
EXERCISE 10.1 ROLE MODELS OF COMMUNICATION......Page 142
EXERCISE 10.2 COMMUNICATION GAUGE......Page 143
EXERCISE 10.3 RELATIONSHIP REVIEW......Page 145
EXERCISE 10.4 ‘NEW SHOES’ THINKING......Page 146
EXERCISE 10.5 POSITIVE TARGETS......Page 148
11 Getting Value From Diversity......Page 151
EXERCISE 11.1 PERSONALITY STYLES......Page 152
HERRMANN BRAIN DOMINANCE INSTRUMENT......Page 155
EXERCISE 11.2 HERRMANN THINKING AND LANGUAGE INDICATOR......Page 158
PREFERENCE VERSUS CAPABILITY......Page 161
THE DIFFERENCE BETWEEN MEN AND WOMEN......Page 165
LANGUAGE......Page 169
LISTENING......Page 170
BUILDING RELATIONSHIPS......Page 172
COMMON BEHAVIOURAL TYPES......Page 174
EXERCISE 12.2 UPDATE......Page 176
EXERCISE 12.3 HOW ASSERTIVE ARE YOU?......Page 177
ASSERTIVENESS TECHNIQUES......Page 178
THE THREE- STEP MODEL......Page 179
PROBLEM RELATIONSHIP PATTERNS AT WORK......Page 180
EXERCISE 12.4 THE PERPETUAL TRIANGLE......Page 181
THE POWER OF INTENTION......Page 182
13 Meetings: The Engine of Your Business......Page 184
EXERCISE 13.1 FOUR STEPS IN THINKING FOR MEETINGS......Page 186
THE ART OF FACILITATION......Page 188
CASE STUDY 2......Page 190
CASE STUDY 3......Page 191
DELEGATION......Page 192
PRESENTATIONS......Page 193
CASE STUDY 4......Page 194
TWO-WAY COMMUNICATION: THE EMPTY BUCKET......Page 195
EXERCISE 13.3 THE BATTERY......Page 196
EXERCISE 13.4 THE EMPTY BUCKET EXERCISE......Page 197
SEVEN STEPS TO DEALING WITH CONFLICT......Page 200
OILING THE WHEELS OF THE ENGINE......Page 201
PART THREE LOOKING AT THE FUTURE......Page 203
14 Focusing on the Future......Page 205
EXERCISE 14.2 UNIQUE VALUE......Page 206
EXERCISE 14.3 DESIGNING A MISSION......Page 207
EXERCISE 14.4 PERSONAL MISSION STATEMENT......Page 211
ORGANIZATIONAL MISSION STATEMENT......Page 212
EXERCISE 14.5 RECORD YOUR ORGANIZATIONAL MISSION STATEMENT......Page 213
EXERCISE 14.6 THE INNER MODELLING PROCESS......Page 214
15 The Road Ahead......Page 217
EXERCISE 15.1 CREATIVE ADVENTURES......Page 218
DECISIONS......Page 219
EXERCISE 15.3 MAKING SURE IT HAPPENS......Page 220
16 A Balanced Approach......Page 223
THE TREADMILL......Page 225
EXERCISE 16.1 ROLES AND RESPONSIBILITIES......Page 227
EXERCISE 16.2 THE LIFE QUOTIENT......Page 228
DIET......Page 229
EXERCISE 16.3 DIET MONITOR......Page 230
EXERCISE 16.4 DIAPHRAGM BREATHING......Page 231
EXERCISE......Page 232
ENVIRONMENT......Page 233
EXERCISE 17.1 CHECKING IN......Page 235
EXERCISE 17.2 SUPPORT NETWORK......Page 236
EXERCISE 17.3 YOUR BEST SELF-VISUALIZATION......Page 238
Appendix 1 Thirty-Day Planner......Page 241
Appendix 2 The Quicksilver Group......Page 251
Appendix 3 Further Reading......Page 253