𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Your life on hold: the effect of telephone waiting time on customer perception

✍ Scribed by Tom, Gail ;Burns, Michael ;Zeng, Yvette

Publisher
John Wiley and Sons
Year
1997
Weight
128 KB
Volume
11
Category
Article
ISSN
0892-0591

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## Abstract ## Objective To measure the perception of quality of life in Venezuelan patients with knee osteoarthritis and to identify those variables that may influence it. ## Methods A multicenter, cross‐sectional study of 126 mestizo patients with knee osteoarthritis recruited from 8 rheumatol