‘You don’t know what you’ve got till it’s gone’: re-contextualising the origins, development and impact of the call centre

✍ Scribed by Vaughan Ellis; Phil Taylor

• Book ID: 111046443
• Publisher: John Wiley and Sons
• Year: 2006
• Tongue: English
• Weight: 105 KB
• Volume: 21
• Category: Article
• ISSN: 0268-1072
• DOI: 10.1111/j.1468-005x.2006.00167.x