Workplace Violence. Planning for Prevention and Response

✍ Scribed by Kim M. Kerr (Auth.)

• Publisher: Butterworth Heinemann
• Year: 2010
• Tongue: English
• Leaves: 319
• Category: Library

✦ Synopsis

• ''Kerr's unique perspective on conflict and violence in the workplace, based on his years of professional experience, will help you prevent or respond to incidents in your organization.''--Bonnie Michelman, Head of Security, Massachusetts General Hospital, Boston, MA, USA

  ''One of the foremost experts in the field of personnel security and workplace violence, Kim M. Kerr, CPP, has put together a comprehensive and functional manual. This book’s 15 chapters are easily digested, providing the reader with a great understanding of workplace-violence dynamics and remedies, such as increasingly common zero-tolerance policies. Kerr outlines the pros and cons of such policies, not only from a management perspective but also from an employee perspective….Of tremendous value are 12 appendices that can assist the reader in crafting sound policies and procedures. Templates include workplace weapons and violence policies, emergency procedures, and plans for active-shooter response and disaster recovery…. This must-read book presents an in-depth look at the dynamics of workplace violence…. This text presents a comprehensive look at early warning signs, violence on campus, policies and procedures, training and responding to an active shooter. The emerging issue of cyber-based threats is fully addressed in a complete chapter that includes specific recommendations for employers and employees.''--Kevin Siegmund, Security Management Magazine
  

  
  

✦ Table of Contents

Content:
Front-matter, Pages i,iii
Copyright, Page iv
Dedication, Page v
About the Author, Pages ix-x
Contributors' Biographies, Pages xi-xv
Acknowledgments, Page xvii
Preface, Pages xix-xxxiii
Foreword, Pages xxxv-xxxvi
1 - Violence—A Matter of Perspective?, Pages 1-15
2 - The Near Miss, Pages 17-33
3 - Victims of Workplace Violence: A Life-Changing Event, Pages 35-46
4 - Legal Obligations and Workplace Violence, Pages 47-63
5 - Workplace Culture that may Breed Violence, Pages 65-79
6 - Business Impacts of Workplace Violence, Pages 81-91
7 - Reaction and Recovery: Treating the Wounds of Violence, Pages 93-107
8 - Early Warning Signs: Can the Problem be Stopped Before It Starts?, Pages 109-124
9 - Proactively Dealing with Anger in the Workplace, Pages 125-135
10 - Violence on Campus: A New and Evolving Threat, Pages 137-150
11 - Background Screening: Important, but not the Silver Bullet, Pages 151-165
12 - Policies and Procedures: Creating a Framework for Prevention and Reaction, Pages 167-183
13 - Training, Pages 185-196
14 - Investigating Incidents: Responding to an Active Shooter, Pages 197-213
15 - Cyber Threats: An Emerging Concern, Pages 215-234
Epilogue: And the Beat Goes On …, Pages 235-238
Appendices, Page 239
Appendix A - Sample Emergency Procedures, Pages 241-251
Appendix B - Sample Generic Plan and Procedure: Disaster Recovery Plan (DRP) for Operations/Data Center, Pages 253-270
Appendix C - Sample Workplace Violence Policy, Pages 271-278
Appendix D - Selection of a Background Screening Provider, Pages 279-280
Appendix E - Early Warning Signs of Violence from an Internal Source, Pages 281-282
Appendix F - Checklist for Violence Attracting Conditions, Pages 283-284
Appendix G - Ways to Diffuse Frustration in the Workplace, Page 285
Appendix H - CLEAR, Page 287
Appendix I - Ways to Avoid the Cost of Violence in the Workplace, Pages 289-290
Appendix J - Responding to Active Shooters, Pages 291-293
Appendix K - Sample Workplace Weapons Policy, Pages 295-297
Appendix L - Sample Workplace Violence Prevention Policy, Pages 299-301
Index, Pages 303-307