Workplace bullying

✍ Scribed by Keryl Egan; Joe Catanzariti

• Publisher: LexisNexis Butterworths
• Year: 2015
• Tongue: English
• Leaves: 335
• Category: Library

✦ Table of Contents

Full Title
Copyright
Preface
Acknowledgements
Table of Cases
Table of Statutes
Table of Contents
PART I WORKPLACE BULLYING
Introduction
Chapter 1 Workplace Bullying Definitional Issues
What is Workplace Bullying?
Direct or Indirect Bullying
Direct bullying
Indirect bullying
Conclusion
What is not Workplace Bullying?
Chapter 2 Legal Risk
Introduction
Work health and safety laws
Workers’ compensation
Criminal law
Anti-discrimination law
Fair Work Act 2009
Preliminary matters under the anti-bullying provisions
Determining whether a worker has been bullied at work
‘Reasonable management action’ exception
Bullying ‘at work’
Interaction with WHS Laws
Remedies
Dismissing employees who engage in bullying conduct
Conclusion
Chapter 3 The Mechanism of Bullying
Introduction
Barriers to understanding psychological injury
Managing complexity
Culture and attitude
Entrapment
Unconscious bias
The healthy self at work: how it should be
Basic trust and fundamental assumptions
The development of a sense of self
The human conceptual system
The traumatic impact of bullying
Shame and humiliation tactics
Tribal tactics
Undermining tactics
Bullying tactics and depth of psychological injury
The impact of direct, overt bullying tactics
Indirect, covert and serial bullying
Explicit and direct bullying
A case of predominantly indirect covert bullying
A borderline bullying scenario
Summary
Chapter 4 Personality, Motivations and Strategies
Introduction
Motivations and objectives of bullying
The intent to harm
Behavioural choice and interpersonal responsibility
Is there deliberate intent to harm?
Personalities and bullying in the workplace
The Dark Triad
Narcissism: Its traits and attributes
Narcissistic motivation and strategies
The machiavellian personality
The subclinical psychopathic personality
Personality profiles of targets
The sense of coherence: Is it a protective factor in targets of bullying?
Tips for dealing with bullying personalities
General caution when working with individuals
Group conflict and mobbing
Tips for managing group conflict and mobbing
Chapter 5 Contexts, Causes and Consequences
Introduction
The broader context and global companies
Internal organisational factors
Organisational coherence and the psychosocial safety climate
Ethical leadership
The impact of work characteristics
Autonomy and roles in teams at work
The interaction of personality, structures and processes
Protecting oneself as a leader
Personality, motivations and pathways to bullying
Machiavellian personalities
Narcissistic personalities
Subclinical psychopathic personalities
Everyday sadism
Mobbing
Consequences of bullying
Consequences for the individual
Consequences for the culture
Consequences for the organisation
Summary
Chapter 6 Managing Bullying
Introduction
Receiving a Complaint
Commencing an Investigation: Preliminary issues
Internal or external?
The purpose of an investigation
Conducting an investigation
Confidentiality
Speed
Accuracy
Taking evidence
Avoiding bias
Emails, text messages and social media
Workers’ compensation, stress, sick leave and bullying
Commencing sick leave after making bullying allegation
Bullying and medical evidence
Bullying and workers’ compensation
Handling stress leave
Proactively eliminating bullying
Chapter 7 Intervention and Prevention
Introduction
Example of an organisation’s response to unethical behaviour
Reactive interventions with individuals following a complaint
Intervention for the target
Intervention for the person who bullies
Prevention at the organisational level
Useful books on prevention of bullying
Assessment tools for psychosocial risk management
Planning the interventions
The psychosocial safety climate hierarchy of control
General considerations on organisational preventions
Assessing the facts
Finding the links and the structural and cultural gaps
The role of managers
Managing Individuals: The Dark Triad
Recruitment and the Dark Triad
Psychological contract and the Dark Triad
Managing high levels of narcissism
Recruitment and management of narcissism
Managing high machiavellians
Managing successful sub-clinical psychopaths
Summary
Chapter 8 Role of the Fair Work Commission
What is the FWC?
Jurisdiction of the FWC
Processes of the FWC
Conciliation conferences
Hearings
Confidentiality orders
Three parties, one dispute
Possible Outcomes
Before orders can be made
Orders
Dismissal of application
Contravening orders
Costs order
Appeal process
PART II USEFUL DOCUMENTS
Legislation
Resources
Forms
Index