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Win a quality award and lose your competitive advantage

✍ Scribed by Anthony L. Iaquinto

Publisher
John Wiley and Sons
Year
1999
Tongue
English
Weight
88 KB
Volume
8
Category
Article
ISSN
1086-1718

No coin nor oath required. For personal study only.

✦ Synopsis

Win a quality award and lose your competitive advantage

. For the vast majority of ®rms there is a negative relationship between winning a quality award and subsequent ®rm performance.

. The dangers of simplicity', the winner's curse', or `the smothering bureaucracy' can be used to explain how winning a quality award may lead to declines in competitive advantage.

. Firms should look at alternatives to quality awards as a means to improve quality management in their ®rm.

. Careful planning and implementation, as well as years of experience, can moderate the adverse effects that winning a quality award has on a ®rm's competitive advantage.

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