✦ LIBER ✦
Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes
✍ Scribed by Michael A Jones; David L Mothersbaugh; Sharon E Beatty
- Book ID
- 117319616
- Publisher
- Elsevier Science
- Year
- 2002
- Tongue
- English
- Weight
- 117 KB
- Volume
- 55
- Category
- Article
- ISSN
- 0148-2963
No coin nor oath required. For personal study only.