Who gets to decide your complaint intentions? The influence of other companions on reaction to service failures

✍ Scribed by Huang, Molly Chien-Jung; Wu, Homer C.; Chuang, Shih-Chieh; Lin, Wen Han

• Book ID: 122927475
• Publisher: Elsevier Science
• Year: 2014
• Tongue: English
• Weight: 944 KB
• Volume: 37
• Category: Article
• ISSN: 0278-4319
• DOI: 10.1016/j.ijhm.2013.10.008