Where the rubber meets the road: Performance measurement for state and local public agencies

✍ Scribed by Harry P. Hatry

• Publisher: John Wiley and Sons
• Year: 1997
• Tongue: English
• Weight: 829 KB
• Volume: 1997
• Category: Article
• ISSN: 1097-6736
• DOI: 10.1002/ev.1078

✦ Synopsis

Recent events that have encouraged pep-fomame measurement in local governments and local private nonprofit organizations are described in this chapter The author discusses some obstacles managersface in measuring outcomes at the loca2 level, and he ofers successjid uses of outcomes reporting to address citizen concerns.

Recent Events

In recent years, a number of state and local governments have begun moving toward outcome-based performance measurement. Some important events have been the following:

The author thanks Ron Carlee of the Department of Human Services of Arlington County, Va., for his very helpful suggestions for this chapter.