When we are onstage, we smile: The effects of emotional labor on employee work outcomes

✍ Scribed by Kay H. Chu; Melissa A. Baker; Suzanne K. Murrmann

• Book ID: 116556532
• Publisher: Elsevier Science
• Year: 2012
• Tongue: English
• Weight: 508 KB
• Volume: 31
• Category: Article
• ISSN: 0278-4319
• DOI: 10.1016/j.ijhm.2011.10.009