When the customer is wrong: A review of research on aggression and sexual harassment in service encounters

✍ Scribed by Dana Yagil

• Book ID: 116268377
• Publisher: Elsevier Science
• Year: 2008
• Tongue: English
• Weight: 257 KB
• Volume: 13
• Category: Article
• ISSN: 1359-1789
• DOI: 10.1016/j.avb.2008.03.002