What the eye does not see, the mind cannot reject: Can call center location explain differences in customer evaluations?

✍ Scribed by Walsh, Gianfranco; Gouthier, Matthias; Gremler, Dwayne D.; Brach, Simon

• Book ID: 120595831
• Publisher: Elsevier Science
• Year: 2012
• Tongue: English
• Weight: 301 KB
• Volume: 21
• Category: Article
• ISSN: 0969-5931
• DOI: 10.1016/j.ibusrev.2011.11.002