✦ LIBER ✦
What Goes Wrong in Company-Wide Service-Quality Initiatives?
✍ Scribed by Ballantyne, David
- Book ID
- 122242416
- Publisher
- Elsevier
- Year
- 1994
- Weight
- 721 KB
- Volume
- 2
- Category
- Article
- ISSN
- 1320-1646
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