β Scribed by Chris Trotter
No coin nor oath required. For personal study only.
It is common in child protection research to undertake studies of client satisfaction with services. Although these studies have their own intrinsic value, it has been argued that they tell us little if anything about effectivenessβhigh levels of client satisfaction mean little if child abuse continues to occur. This study, undertaken in a statutory child protection service in Australia, considers the relationship between client satisfaction and other outcome measures, including worker estimates of client progress, further notifications of abuse and whether or not children have been removed. The results show strong correlations between different measures of client satisfaction and strong correlations between different measures of worker estimates of client progress. They show weaker but statistically significant correlations between client satisfaction and worker estimates of client progress, and between client satisfaction and further notifications. There is also a significant relationship between client satisfaction and children remaining at home. However, this applies only to parents, relatives and carers, not to the primary clients themselves. It is concluded that client satisfaction studies may have value beyond simply measuring client satisfaction. However, the study also supports an argument for using more than one outcome measure if the aim is to measure effectiveness. Copyright Β© 2008 John Wiley & Sons, Ltd.
π SIMILAR VOLUMES
I would first like to thank the Royal Swedish Academy of Sciences and the Nobel Foundation for awarding me this honour, of which I had never even dreamt. I was born in 1940, the son of a furniture craftsman in a local city, Nagoya, in Japan. My father wanted to change his job and was taking a corre