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Web-based Assessment of Call Center Agents: Development and Validation of a Computerized Instrument

✍ Scribed by Udo Konradt; Guido Hertel; Karin Joder

Book ID: 108564333
Publisher: John Wiley and Sons
Year: 2003
Tongue: English
Weight: 111 KB
Volume: 11
Category: Article
ISSN: 0965-075X
DOI: 10.1111/1468-2389.00242

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