‘We have the values’: customers, control and corporate ideology in call centre operations

✍ Scribed by Diane Van Den Broek

• Book ID: 111046406
• Publisher: John Wiley and Sons
• Year: 2004
• Tongue: English
• Weight: 81 KB
• Volume: 19
• Category: Article
• ISSN: 0268-1072
• DOI: 10.1111/j.1468-005x.2004.00124.x