✦ LIBER ✦

Virtual reference services: Exploring the open source options. Sponsored by SIG DL, SIG ED, SIG LAN, SIG STI

✍ Scribed by Rong Tang; Pascal V. Calarco; Jody Condit Fagan; Sam Stormont; Rob Casson

Publisher: Wiley (John Wiley & Sons)
Year: 2005
Tongue: English
Weight: 49 KB
Volume: 39
Category: Article
ISSN: 0044-7870
DOI: 10.1002/meet.1450390180

No coin nor oath required. For personal study only.

✦ Synopsis

Abstract

Virtual reference services, particularly in academic libraries, are coming to be regarded as essential. LSSI and LivePerson are among the well‐established commercial vendors of virtual reference systems. However, interesting open source efforts offer libraries the power to customize their virtual reference services to best meet their institution's needs better than many commercial packages can. This session provides an overview of three open‐source packages, discusses how they are being used, and examines their role in providing academic reference services.

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