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Veiled Emotions: The Effect of Covered Faces on Emotion Perception and Attitudes

✍ Scribed by Fischer, A. H.; Gillebaart, M.; Rotteveel, M.; Becker, D.; Vliek, M.

Book ID
111870280
Publisher
SAGE Publications
Year
2011
Tongue
English
Weight
368 KB
Volume
3
Category
Article
ISSN
1948-5506

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## Abstract One way consumers cope with an unfair consumption experience is to express how they felt about it. Understandably, these disclosures are often rich with emotion. Does emotional disclosure in this context influence consumers' perceptions of fairness? Drawing hypotheses from the emotional