Using the key success factor concept in competitor intelligence and benchmarking
✍ Scribed by Søren Bisp; Elin Sørensen; Klaus G. Grunert
- Publisher
- John Wiley and Sons
- Year
- 1998
- Weight
- 218 KB
- Volume
- 9
- Category
- Article
- ISSN
- 1058-0247
No coin nor oath required. For personal study only.
✦ Synopsis
What makes one company more successful than another under apparently identical conditions is at the very core of most inquiry in the area of business administration. It is a central tenet in research on business strategy that the match between conditions in the business environment and company-specific factors is a major key to explaining differences in company performance. Creating this match can be accomplished by monitoring both the business environment and intra-company factors, interpreting them on the basis of experience, and using the established knowledge to make decisions about which skills and resources to develop in the company. The concept of key success factors (also, critical success factors or drivers) is one way of framing the issue of match between business environmental conditions and intra-company factors and the way it relates to man-55