Using simulation to assess the service reliability of a train maintenance depot

Using the Rasch model to assess a univer

Using the Rasch model to assess a university service on the basis of student opinions

✍ Fabio Aiello; Vincenza Capursi 📂 Article 📅 2008 🏛 John Wiley and Sons 🌐 English ⚖ 183 KB

## Abstract In this paper we use the Rasch model (RM) as a tool to measure the perceived quality of student services at the Reception Office of an Italian university faculty. This paper has both a substantive and a methodological aim. The former is concerned with measuring the service quality of th