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Using data envelopment analysis to select strategies that improve the performance of hotel companies

✍ Scribed by Neves, João C.; Lourenço, Sofia

Book ID
121688264
Publisher
Emerald Group Publishing Limited
Year
2009
Tongue
English
Weight
118 KB
Volume
21
Category
Article
ISSN
0959-6119

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Data envelopment analysis (DEA) was used to monitor and benchmark productivity in a chain of 15 hotels over a 12-month period. Quarter results were compared with each other and with standard accounting data for the same period. In this way it was possible to identify and study units which showed ano