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User satisfaction is influenced by the interval between a health care service and the assessment of the service

โœ Scribed by Hanne Irene Jensen; Jette Ammentorp; Poul-Erik Kofoed

Book ID
113908642
Publisher
Elsevier Science
Year
2010
Tongue
English
Weight
193 KB
Volume
70
Category
Article
ISSN
0277-9536

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The impact of involvement and ambiguity on satisfaction judgments for high-credence property services such as health care has not been studied. This study examines the level and process effects of involvement on satisfaction with two dimensions of a health-care service. We found that higher levels o