Content:
Foreword, Pages xv-xvii
Preface, Pages xix-xx
Acknowledgments, Page xxi
CASE 1 - Changing products means changing behaviors, Pages 3-24
CASE 2 - Managing politics in the workplace, Pages 25-43
CASE 3 - Raising awareness at the company level, Pages 45-72
CASE 4 - Usability step by step: Small steps to a more successful site, Pages 73-98
CASE 5 - Growing a business by meeting (Real) customer needs, Pages 99-110
CASE 6 - But the usability people said it was okay . . . or, how not to βDo Usabilityβ, Pages 111-120
CASE 7 - Estimating a user-centered design effort, Pages 123-144
CASE 8 - A case study in card sorting, Pages 145-161
CASE 9 - The HURIE method: A case study combining requirements gathering and user interface evaluation, Pages 163-183
CASE 10 - Two contrasting case studies in integrating business analysis with usability requirements analysis and user interface design, Pages 185-207
CASE 11 - A case study in personas, Pages 209-240
CASE 12 - User-centered design for middleware, Pages 241-267
CASE 13 - Isis mobile: A case study in heuristic evaluation, Pages 269-288
CASE 14 - Academic manuscript submission: A case study in interaction design, Pages 289-316
CASE 15 - The mulkey corporation: A case study in information architecture, Pages 317-353
CASE 16 - Incorporating Web accessibility into the design process, Pages 355-380
Case 17 - From .com to com.cn: A case study of website internationalization, Pages 381-394
CASE 18 - Designing for a worldwide product, Pages 395-421
CASE 19 - Inspecting a user interface, Pages 423-448
CASE 20 - Billingsly: A case study in managing project risks and client expectations, Pages 449-467
CASE 21 - Aikot corporation: A case study in qualitative/quantitative remote evaluation, Pages 469-496
CASE 22 - Using technology to automate summative usability testing, Pages 497-516
Index, Pages 517-523
About the editors, Page 525
About the contributors, Pages 527-535
Answers, Pages A1-A129