Externalization of employment in a servi
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Scott A. Johnson; Blake E. Ashforth
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Article
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2008
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John Wiley and Sons
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English
⚖ 338 KB
## Abstract This study investigates the impact of employment externalization (in the form of limited‐term vs. permanent employment status) on customer‐oriented service behavior, and how identification processes may help to resolve the ‘paradox of externalization’ (i.e., organizations relying more o