✦ LIBER ✦
Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model
✍ Scribed by Chen, Mu‐Chen; Chang, Kuo‐Chien; Hsu, Chia‐Lin; Yang, I‐Ching
- Book ID
- 125525727
- Publisher
- Emerald Group Publishing Limited
- Year
- 2011
- Tongue
- English
- Weight
- 133 KB
- Volume
- 23
- Category
- Article
- ISSN
- 1355-5855
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