Understanding the big picture: a systems and business process perspective on technology management and competitiveness
✍ Scribed by David Maffin
- Publisher
- John Wiley and Sons
- Year
- 1998
- Tongue
- English
- Weight
- 162 KB
- Volume
- 5
- Category
- Article
- ISSN
- 1092-4604
No coin nor oath required. For personal study only.
✦ Synopsis
The provision of superior value to customers often involves the application of technology and knowledge to the development of products, processes and services. Managing the acquisition and use of technological assets within the context and aims of the business is therefore very important. The changing nature and increasing complexity of business today means that, in its broadest sense, technology management poses a difficult challenge for many companies. It is argued that existing business process and technology management concepts and tools do not encourage or support consideration of a sufficiently comprehensive range of factors, nor allow key issues to be articulated and decisions reached in a structured and informed way. In order to overcome these shortcomings, an holistic framework is introduced which allows technological issues to be addressed in relation to the competitive position of the business. This integrates three key concepts-the application of systems ideas to define the key organizations and components of the business system, a broad understanding of customer value and the transmission of value between elements of the system, and the key business processes and interfaces which are the means by which customer value is identified and delivered to the customer. Its potential for application by companies in relation to a range of technology management activities is discussed, and its application is illustrated with evidence from a case study.