Understanding Emotional Intelligence

✍ Scribed by Hasson, Gill

• Publisher: Trans-Atlantic Publications; Pearson Business
• Year: 2014;2015
• Tongue: English
• Leaves: 205
• Series: Brilliant Business
• Category: Library

✦ Synopsis

Drive your emotions – don’t let them drive you!We all know people who are brilliant at managing their emotions. They never get overwhelmed in difficult situations; they are great decision makers; they know when to use their intuition and they express empathy, compassion and understanding towards other people. But most of all, they are excellent communicators.Want to be like this?Understanding Emotional Intelligenceshows you how.· Understand how emotions work and how to use them effectively· Know how to build rapport and motivate others· Influence and persuade; leave a positive, lasting impression

✦ Table of Contents

Cover......Page 1
Title Page......Page 4
Copyright......Page 5
Contents......Page 6
About the author......Page 7
Acknowledgements......Page 8
Introduction......Page 10
Part 1 Understand emotions......Page 14
Chapter 1 Emotions and emotional intelligence......Page 16
Chapter 2 How emotionally intelligent are you?......Page 36
Chapter 3 Beliefs and assumptions about emotions......Page 44
Chapter 4 Identify and understand emotions......Page 60
Chapter 5 Nonverbal emotions......Page 78
Chapter 6 Manage your emotions......Page 100
Chapter 7 Manage other people’s emotions......Page 114
Part 2 Manage emotions......Page 134
Chapter 8 Persuade and influence......Page 136
Chapter 9 Delegate......Page 142
Chapter 10 Cut your losses......Page 148
Chapter 11 When you don’t like someone......Page 154
Chapter 12 When you are angry......Page 160
Chapter 13 The power of the positive......Page 172
Chapter 14 Procrastination and guilt......Page 178
Chapter 15 Give bad news......Page 186
Conclusion......Page 194
References......Page 196
Index......Page 198