𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Trust and distrust in online banking: Their role in developing countries

✍ Scribed by John “Skip” Benamati; Mark A. Serva

Publisher
Taylor and Francis Group
Year
2007
Tongue
English
Weight
157 KB
Volume
13
Category
Article
ISSN
0268-1102

No coin nor oath required. For personal study only.

✦ Synopsis

Similar to the adoption of automatic teller machines, banks around the world are looking at online banking services as the next technology to reduce costs while maintaining or enhancing services to the customer. In developing countries, the low cost of online banking may enable banks to reach new customers, much like the cell phone offered new possibilities in telephony. Banks must understand, however, that the mediating use of technology increases interpersonal distance between banks and their customers, which can both decrease trust and exacerbate distrust. This article examines the role of trust and distrust in online banking. A framework for categorizing existing and potential online banking users based on their trust and distrust of online banking is presented. Categorizations of users are discussed along with recommendations for how banks can address customer concerns.

📜 SIMILAR VOLUMES

Toward a model for the acceptance of Int
Toward a model for the acceptance of Internet banking in developing countries
✍ Ahmad Al Sukkar; Helen Hasan 📂 Article 📅 2005 🏛 Taylor and Francis Group 🌐 English ⚖ 170 KB 👁 1 views

The technology acceptance model (TAM) has been used in much of the research into technology diffusion conducted in the United States and other developed Western countries. There is, however, no empirical evidence that information-technology acceptance models established in developed countries can ap

Databases on optical discs and their pot
Databases on optical discs and their potential in developing countries
✍ Ali, S. Nazim 📂 Article 📅 1990 🏛 John Wiley and Sons 🌐 English ⚖ 830 KB

Developing countries rely on up-to-date information from technologically advanced countries, such as the United States of America and the United Kingdom, especially in the areas of science and technology, as a means to providing help for their scientists in the transfer of technology and in research

Joint venture capital investment for cle
Joint venture capital investment for clean technologies and their problems in developing countries
✍ H. W. Doelle 📂 Article 📅 1996 🏛 Springer 🌐 English ⚖ 480 KB

All technological developments are aimed at improving the quality of life of a community of people. Biotechnology is a technology which allows the exploitation of microorganisms, plants and animal cells to take place within an economic framework. Developing countries are looking for programmes achie