โ Scribed by Glenn F Ross
No coin nor oath required. For personal study only.
Travel agency employment is generally recognized as a challenging yet rewarding tourism/ hospitality industry work context wherein entrepreneurial personal characteristics are of considerable assistance among employees. This study has examined travel agency employment perceptions and preferences among a sample of secondary college graduands, together with a range of Human Resource Management domains such as Employment Attainment beliefs, Problem-Solving styles and the Work Ethic. This study has found that travel agency employment was favoured among this sample of potential tourism/hospitality industry employees, particularly among female respondents. Whilst the most favoured Employment Attainment strategies included wanting to achieve, willingness to learn, enthusiasm and academic results, it was the strategies involving teamwork, initiative and writing skills which were found to predict a willingness to accept employment within a travel agency context. It has also been found that those with an Adaptor Style of problem-solving and those exhibiting higher levels of the Work Ethic were the respondents more likely not to indicate a willingness to accept employment in travel agency employment. The implications of these findings for the tourism/hospitality industry, for career counsellors and for secondary college graduands are explored.
๐ SIMILAR VOLUMES
## Abstract The Singapore Tourism Board has created an ambitious service quality programme, the Singapore Gold Circle (SGC), for the local tourism industry. To date, the Board has made the programme available to the retail, travel agent and tour operator, and spa sectors. This study looks at the SG