Transferring Learning to Behavior: Using the Four Levels to Improve Performance

✍ Scribed by Donald L Kirkpatrick, James D Kirkpatrick

• Publisher: Berrett-Koehler Publishers
• Year: 2005
• Tongue: English
• Leaves: 197
• Edition: 1
• Category: Library

✦ Synopsis

Since its creation in 1959, Donald Kirkpatrick's four-level model for evaluating training programs - reaction, learning, behavior, and results - has become the most widely used approach to training evaluation in the corporate, government, and academic worlds. However, trainers today are feeling increased pressure to prove whether instruction is worth its cost. And calculating and presenting results (Step 4) becomes tricky when, despite training, workers aren't fulfilling Step 3: applying what they've learned to their behavior. This book takes on this age-old challenge, first examining why learned concepts don't make it into practice, then offering solutions that will work in the real world. Coauthor James Kirkpatrick, a training practitioner, introduces five prerequisites that help an organization achieve ultimate training success. He includes practical examples (such as Toyota and Nextel) from his own work, plus 12 best-practice case studies.

✦ Table of Contents

Contents......Page 6
Foreword......Page 8
Preface......Page 10
Part I: The Four Levels’ Biggest Challenge......Page 16
1. The Four Levels in the 21st Century......Page 18
2. The Challenge: Transferring Learning to Behavior......Page 25
Part II: Foundations for Success......Page 32
A Strategic Focus......Page 34
The Right Kind of Leadership......Page 43
An Effective Change Management System......Page 52
An Effective Measurement System......Page 59
5. Success at Levels 1 and 2......Page 71
Level 1: Reaction......Page 73
Level 2: Learning......Page 75
Part III: Solutions to the Challenge......Page 78
6. Support......Page 81
7. Accountability......Page 91
8. The Glue to Hold It All Together......Page 102
Supportive Management......Page 110
Part IV: Best Practices Case Studies......Page 116
Toyota Quality Financial Management......Page 119
Nextel Communications, Inc.......Page 124
Hewlett Packard......Page 130
Ingersoll-Rand, Von Duprin Divison......Page 138
Nicco Internet Ventures Limited......Page 144
ABN AMRO Bank......Page 151
Anthem Blue Cross and Blue Shield......Page 158
Indiana Institute of Technology......Page 166
Indiana Public Defender Council......Page 171
First Indiana Bank......Page 177
11. Taking Action......Page 181
A......Page 184
C......Page 185
E......Page 186
G......Page 187
L......Page 188
N......Page 190
Q......Page 191
S......Page 192
T......Page 193
W......Page 194
About the Authors......Page 196