Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore

✍ Scribed by Thompson S.H. Teo; Paul Devadoss; Shan L. Pan

• Book ID: 113570492
• Publisher: Elsevier Science
• Year: 2006
• Tongue: English
• Weight: 304 KB
• Volume: 42
• Category: Article
• ISSN: 0167-9236
• DOI: 10.1016/j.dss.2006.01.007