Toward improved employment relations practices of casual employees in the New South Wales registered clubs industry
✍ Scribed by Diannah S. Lowry; Alan Simon; Nell Kimberley
- Publisher
- John Wiley and Sons
- Year
- 2002
- Tongue
- English
- Weight
- 98 KB
- Volume
- 13
- Category
- Article
- ISSN
- 1044-8004
No coin nor oath required. For personal study only.
✦ Synopsis
Abstract
This research investigated the effects of casual work arrangements on employee job satisfaction and commitment
in a segment of the hospitality sector in Australia. The authors surveyed a total of 454 casual employees: they
interviewed 42 employees in a sample of clubs within the top two hundred registered clubs in the state of New South
Wales (NSW), Australia, and 384 employees returned questionnaires from a sample of different clubs. For
the interviews, the authors selected eighteen clubs using nonproportionate stratified sampling, the strata being
small, medium, and large. The team conducted systematic random sampling of the clubs within each stratum. Using
nonprobability accidental sampling, they then selected individual interviewees at the clubs. For the questionnaire
survey, the sampling procedure was identical, but the team selected eighteen different clubs. Questionnaires were
administered to all two thousand employees at these eighteen clubs. Because of a low response rate to the survey,
the authors questioned an accidental sample of twenty casual employees, who admitted to not responding, in order to
see whether their responses differed from those of the participants. The responses were very similar. Key findings
suggest that casual employees experience varying levels of commitment and satisfaction according to their
perceptions of work context factors such as training, promotion, work scheduling, management practices, and social
integration. The authors encourage employers in highly casualized enterprises to involve and empower their casual
employees, provide continuous feedback as well as behaviorally based formal performance appraisals, address the
issue of training opportunities and program content for casual workers, and consider ways of developing their
career paths.