Preface
About This Book
Rationale
About the Authors
About the Readership
Acknowledgments
Dedication
Terminology
HCI Design Knowledge:Critique, Challenge, and a Way Forward
Summary
1.1 HCI
1.2 HCI Engineering
1.3 HCI Engineering Design
1.4 HCI Engineering Design Principles
1.4.1 To Support “Specify, Implement, Test, and Iterate” HCI Design
1.4.2 To Support “Specify then Implement” HCI Design
1.5 Critique, Challenge, and a Way Forward
Review
1.6 Practice Assignment
Introduction to Initial HCI Engineering Design Principles for Domestic Energy Planning and Control
Summary
2.1 Conception of Substantive HCI Engineering Design Principles
2.1.1 Dowell and Long’s Conception of the General HCI Engineering Design Problem for an Engineering Discipline of HCI
2.1.2 Conception of Substantive HCI Engineering Design Principles
2.1.3 Conceptions of the General HCI Design Problem and General HCI Design Solution
2.1.4 Conceptions of the Specific HCI Design Problem and the Specific HCI Design Solution
2.1.5 Conception of Substantive HCI Engineering Design Principles Revisited
2.2 Strategy for Developing HCI Engineering Design Principles
2.2.1 Strategy Development
2.2.2 Comparison with Alternative Strategies
2.2.3 Scoping the Research Using the Potential for Planning and Control HCI Engineering Design Principles
2.2.4 Acquiring Potential Guarantee
2.2.5 Shorter-Term Research Benefits
2.2.6 Overview of MUSE
2.2.7 Development Cycle User Requirements Selection Criteria
2.3 Conception of Human-Computer Systems
2.3.1 Interactive Worksystem Costs
2.3.2 Potential Human Cognitive Structures
2.3.3 Potential Human Physical Structures
2.3.4 Potential Computer Abstract Structures
2.3.5 Potential Computer Physical Structures
Review
2.4 Practice Assignment
2.4.1 General
2.4.2 Practice Scenarios
Cycle 1 Development of Initial HCI Engineering Design Principles for Domestic Energy Planning and Control
Summary
3.1 Operationalising Specific Design Problems and Solutions
3.1.1 Framework for Task Quality
3.1.2 Framework for Interactive Worksystem Costs
3.1.3 Composite Structures
3.2 Conception of Planning and Control
3.2.1 Conceptions of Planning and Control Claiming Design Guidance
3.2.2 Conceptions of Planning and Control with No Claims for Design Guidance
3.2.3 Initial Conception of Planning and Control
3.2.4 Operationalisation
3.3 Cycle 1 Best-Practice Development
3.3.1 User Requirements
3.3.2 Artefact Specification
3.3.3 Best-Practice Development
3.3.4 Evaluation
3.4 Cycle 1 Operationalisation
3.4.1 Current Solution Operationalisation
3.4.2 Specific Design Problem Operationalisation
3.4.3 Specific Design Solution Operationalisation
Review
3.5 Practice Assignment
3.5.1 General
3.5.2 Practice Scenario
Cycle 2 Development of Initial HCI Engineering Design Principles for Domestic Energy Planning and Control
Summary
4.1 Cycle 2 Best-Practice Development
4.1.1 User Requirements
4.1.2 Artefact Specification
4.1.3 Best Practice Development
4.2 Cycle 2 Operationalisation
4.2.1 Generality Concern
4.2.2 Current Solution Operationalisation
4.2.3 Specific Design Problem Operationalisation
4.2.4 Specific Design Solution Operationalisation
Review
4.3 Practice Assignment
4.3.1 General
4.3.2 Practice Scenario
Initial HCI Engineering Design Principles for Domestic Energy Planning and Control
Summary
5.1 Detailed Strategy
5.1.1 Generality of the Initial HCI Engineering Design Principles
5.1.2 Generalisation over Types
5.2 Initial HCI Engineering Design Principles Identified During Operationalisation(s)
5.2.1 Examples
5.3 Initial Assumption Assessment from Operationalisation(s)
5.3.1 Examples
5.4 Inspirational Initial HCI Engineering Design Principles from Operationalisation(s)
5.4.1 Examples
5.5 Initial HCI Engineering Design Principles from General Guidelines
5.5.1 Examples
5.6 Initial HCI Engineering Design Principles from MUSE Guidelines
5.6.1 Example
5.7 Initial HCI Engineering Design Principles from MUSE Tasks
5.7.1 Example
Review
5.8 Practice Assignment
5.8.1 General
Assessment and Discussion of Initial HCI Engineering Design Principles for Domestic Energy Planning and Control
Summary
6.1 Strategy Assessment and Discussion
6.1.1 Strategy and Conception Changes
6.1.2 Status of Initial HCI Engineering Design Principles
6.1.3 Strategy Assessment
6.1.4 Further Research
6.1.5 Further Strategy Discussion
6.2 MUSE for Research (MUSE/R)
6.2.1 Scope and Notation
6.2.2 Process
6.2.3 Support for Design
6.2.4 Further Research
Review
6.3 Practice Assignment
6.3.1 General
6.3.2 Practice Scenarios
Introduction to Initial HCIEngineering Design Principles for Business-to-Consumer Electronic Commerce
Summary
7.1 Conception of HCI Engineering Design Principles
7.1.1 Introduction
7.1.2 Conception of the General HCI Design Problem
7.1.3 Conception of the General HCI Design Solution
7.1.4 Conception of the General HCI Engineering Design Principle
7.2 Strategy for Developing HCI Engineering Design Principles
7.2.1 Introduction
7.2.2 Instance-First and Class-First Strategies
7.2.3 HCI Engineering Design Principles as Class Design Knowledge
7.2.4 Class Development
7.2.5 Definition of Classes
7.2.6 Conception of Classes of Design Problem
7.2.7 Conception of Classes of Design Solution
7.2.8 Identification of Promising Classes
7.3 Method for Operationalising the Class-First Strategy
7.3.1 Introduction
7.3.2 Specification Method for Class Design Problem and Class Design Solution
7.3.3 Specification Method for HCI Engineering Design Principles
7.4 Identification of Class Design Problems
7.4.1 Introduction
7.4.2 Selection of Potential Class Design Problem
7.4.3 Class of Design Problem for Transaction Systems
7.4.4 Specification of Sub-Classes for Transaction Systems
Review
7.5 Practice Assignment
7.5.1 General
7.5.2 Practice Scenarios
Cycle 1 Development of Initial HCI Engineering Design Principles for Business-to-Consumer Electronic Commerce
Summary
8.1 Cycle 1 Development
8.1.1 Introduction
8.1.2 Selection of Systems for Specific Design Problem and Specific Design Solution Development
8.1.3 Testing Procedure
8.1.4 Specify Specific Design Problems
8.1.5 Specify Class Design Problem
8.1.6 Evaluate Class Design Problem
8.1.7 Specify Class Design Solution
8.1.8 Specify Specific Design Solutions
8.1.9 Evaluate Class Design Solution
8.2 Cycle 1 Class Design Problem/Class Design Solution Specification
8.2.1 Introduction
8.2.2 Stage 1: Specify Specific Design Problems
8.2.3 Stage 2: Specify Class Design Problem
8.2.4 Stage 3: Evaluate Class Design Problem
8.2.5 Stage 4: Specify Class Design Solution
8.2.6 Stage 6: Evaluate Class Design Solution
Review
8.3 Practice Assignment
8.3.1 General
8.3.2 Practice Scenarios
Cycle 2 Development of Initial HCI Engineering Design Principles for Business-to-Consumer Electronic Commerce
Summary
9.1 Cycle 2 Development
9.1.1 Introduction
9.1.2 Selection of Systems for Specific Design Problem and Specific Design Solution Development
9.1.3 Testing Procedure
9.1.4 Specify Specific Design Problems
9.1.5 Specify Class Design Problem
9.1.6 Evaluate Class Design Problem
9.1.7 Specify Class Design Solution
9.1.8 Specify Specific Design Solutions
9.1.9 Evaluate Class Design Solution
9.2 Cycle 2 Class Design Problem/Class Design Solution Specification
9.2.1 Introduction
9.2.2 Stage 1: Specify Specific Design Problems
9.2.3 Stage 2: Specify Class Design Problem
9.2.4 Stage 3: Evaluate Class Design Problem
9.2.5 Stage 4: Specify Class Design Solution
9.2.6 Stage 6: Evaluate Class Design Solution
9.3 Practice Assignment
9.3.1 General
9.3.2 Practice Scenarios
Initial HCI Engineering Design Principles for Business-to-Consumer Electronic Commerce
Summary
10.1 HCI Engineering Design Principle Specification Requirements
10.1.1 HCI Engineering Design Principle Specification Method
10.1.2 HCI Engineering Design Principle Components
10.1.3 HCI Engineering Design Principle Scope
10.1.4 HCI Engineering Design Principle Specification
10.1.5 HCI Engineering Design Principle Achievable Performance
10.2 HCI Engineering Design Principles Acquired in Cycle 1 Development
10.2.1 HCI Engineering Design Principle Scope
10.2.2 HCI Engineering Design Principle Specification
10.2.3 HCI Engineering Design Principle Achievable Performance
10.3 HCI Engineering Design Principles Acquired in Cycle 2 Development
10.3.1 HCI Engineering Design Principle Scope
10.3.2 HCI Engineering Design Principle Specification
10.3.3 HCI Engineering Design Principle Achievable Performance
10.4 Initial HCI Engineering Design Principles
Review
10.5 Practice Assignment
10.5.1 General
10.5.2 Practice Scenario
Assessment and Discussion of Initial HCI Engineering Design Principles for Business-to-Consumer Electronic Commerce
Summary
11.1 Introduction
11.2 Strategy Assessment
11.3 Discussion
11.3.1 Specific Design Problems Specification
11.3.2 Class Design Problem Specification
11.3.3 Class Design Problem Evaluation
11.3.4 Class Design Solution Specification
11.3.5 Specific Design Problem Specification
11.3.6 Class Design Solution Evaluation
11.3.7 Class Design Problem to Class Design Solution Mapping
11.3.8 HCI Engineering Design Principle Definition Method
11.3.9 Initial HCI Engineering Design Principles
11.3.10 Requirement for Validation, Leading to Guarantee Review
11.3.11 HCI Conceptions Review
11.3.12 HCI Engineering Design Principle Applicability and Potential as Design Support
11.3.13 Future Research Discussion
11.4 Business-to-Consumer Best Practice Update
Review
11.5 Practice Assignment
11.5.1 General
11.5.2 Practice Scenarios
Progress in Carry Forward of HCI Engineering Design Principles for Future Research
Summary
12.1 Toward HCI Engineering Design Principles - General Progress and Carry Forward
12.1.1 Domestic Energy Planning and Control
12.1.2 Business-to-Consumer Electronic Commerce
12.1.3 Research Progress
12.2 HCI Engineering Design Principles: Research Remaining
12.2.1 Domestic Energy Planning and Control
12.2.2 Business-to-Consumer Electronic Commerce
12.2.3 Research Remaining
Review
12.3 Practice Assignment
12.3.1 General
12.3.2 Practice Scenarios
Postscript
Bibliography
Authors’ Biographies