✦ LIBER ✦

TouchPoints: The power of leading in the moment

✍ Scribed by Doug Conant; Mette Norgaard

Publisher: John Wiley and Sons
Year: 2011
Weight: 125 KB
Volume: 2012
Category: Article
ISSN: 1087-8149
DOI: 10.1002/ltl.20009

No coin nor oath required. For personal study only.

✦ Synopsis

Abstract

A leader's day is continuously punctuated by interruptions and interactions of all types. Rather than treating these events as nuisances, Conant and Norgaard advise to think of them as TouchPoints, opportunities to provide leadership and “to generate energy and direction around something that matters.” If you shift your perspective to thinking or saying, “How can I help?,” you have the potential to make a positive impact on your organization in a short moment of time. Your reputation, Conant and Norgaard contend, is shaped in these moments day after day.

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