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Total Quality Management. Theory and Practice: Englischsprachiger Text mit zweisprachigem Index

✍ Scribed by Bernhard Wheaton; Birgit Schrott

Publisher
Oldenbourg Wissenschaftsverlag
Year
1998
Tongue
German
Leaves
212
Edition
Reprint 2017
Category
Library
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✦ Synopsis

Gut lesbare Einführung in ein Thema, das mittlerweile in allen Branchen große Bedeutung erlangt hat. Das Buch richtet sich an Studierende der Betriebswirtschaftslehre und wird insbesondere in zweisprachigen Studiengängen willkommen sein. Doch alle, die sich mit dem Thema Management befassen, haben hier zweifachen Gewinn: Ein Lehrbuch des Quality-Management und Englisch-Training.

✦ Table of Contents

TABLE OF CONTENTS
PREFACE
PART I: THE THEORY OF QUALITY
CHAPTER 1: THE ORIGINS: A PROPHET UNHEARD, PROFITS UNMADE
CHAPTER 2: QUALITY AND DESIGN
CHAPTER 3: QUALITY AND DESIGN CONFORMANCE
CHAPTER 4: QUALITY, TIME AND COMPETITION
CHAPTER 5: THE TOOLS OF QUALITY
CHAPTER 6: QUALITY AND TEAMWORK
CHAPTER 7: THE COSTS AND BENEFITS OF QUALITY IMPROVEMENT
CHAPTER 8: QUALITY CERTIFICATION & QUALITY AWARDS
CHAPTER 9: QUALITY IN SERVICE ORGANISATIONS
CHAPTER 10: TQM CULTURE: FRIENDS AND ENEMIES
PART II: THE PRACTICE OF QUALITY
CASE STUDY 1: PRODUCT QUALITY
CASE STUDY 2: SERVICE QUALITY
CASE STUDY 3: QUALITY IN HIGHER EDUCATION
MINI-DICTIONARY
REFERENCES – SELECTED READINGS

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