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Total quality management perspective on assessing institutional performance

โœ Scribed by Michael J. Dooris; Deborah J. Teeter


Book ID
112103823
Publisher
John Wiley and Sons
Year
1994
Weight
796 KB
Volume
1994
Category
Article
ISSN
0271-0579

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Firm characteristics, total quality mana
โœ Kevin B Hendricks; Vinod R Singhal ๐Ÿ“‚ Article ๐Ÿ“… 2001 ๐Ÿ› Elsevier Science ๐ŸŒ English โš– 106 KB

## Abstract This paper uses a sample of quality award winners to empirically test hypotheses that relate changes in operating income associated with effective implementation of total quality management (TQM) to various firm characteristics. The characteristics examined are firm size, the degree of