E-Word-of-Mouth on health social network
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Bo Liang; Debra L. Scammon
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Article
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2011
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John Wiley and Sons
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English
⚖ 162 KB
## ABSTRACT Because of the limitation of time and resources, health professionals are often not able to provide support for consumers via personal communication. Consumers are increasingly active in managing their own health. E‐word‐of‐mouth (eWOM), or consumer‐generated content, on health social n