‘There's something else missing here’: BPR and the requirements process
✍ Scribed by Andy Crabtree; Mark Rouncefield; Peter Tolmie
- Publisher
- John Wiley and Sons
- Year
- 2001
- Tongue
- English
- Weight
- 106 KB
- Volume
- 8
- Category
- Article
- ISSN
- 1092-4604
- DOI
- 10.1002/kpm.116
No coin nor oath required. For personal study only.
✦ Synopsis
Abstract
Business Process Reengineering (BPR) offers one potential and increasingly influential solution to the requirements problem in software engineering by focusing on core processes. In considering an ethnographic study of process modelling, we suggest that BPR approaches “miss something” of fundamental importance in generating requirements – namely the situated work‐practices whereby processes are produced. BPR overlooks the actual work that systems must support if they are to resonate with, and at the same time transform, practical circumstances of use. We outline a strategy for explicating work‐practice for purposes of system design which complements the effort to “reengineer the corporation”. Copyright © 2001 John Wiley & Sons, Ltd.