๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

Theories and concepts in total quality management

โœ Scribed by Dotchin, John A.; Oakland, John S.


Book ID
120002909
Publisher
Taylor and Francis Group
Year
1992
Tongue
English
Weight
830 KB
Volume
3
Category
Article
ISSN
0954-4127

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Could Total Quality Management (TQM) provide the "reconceptualisation" of management required in Africa? TQM is a coherent, established management framework, and the collectivism and high power distance culture of African countries might match the internal customers' teamwork of TQM's quality circle