The vital links in customer service. Building a Chain of Customers Richard J. Schonberger The Free Press, 1990 335 pages, $29.95

✍ Scribed by Lundberg, Craig C.

• Book ID: 112164070
• Publisher: John Wiley and Sons
• Year: 1990
• Weight: 205 KB
• Volume: 9
• Category: Article
• ISSN: 0277-8556
• DOI: 10.1002/npr.4040090410