✦ LIBER ✦
The value of knowing what customers really want: The impact of salesperson ability to read non-verbal cues of affect on service quality
✍ Scribed by Puccinelli, Nancy M.; Andrzejewski, Susan A.; Markos, Ereni; Noga, Tracy; Motyka, Scott
- Book ID
- 127374827
- Publisher
- Westburn Publishers Ltd
- Year
- 2013
- Tongue
- English
- Weight
- 270 KB
- Volume
- 29
- Category
- Article
- ISSN
- 0267-257X
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