The Three Exit, Three Voice and Loyalty Framework: A Test with Survey Data on Local Services

✍ Scribed by Keith Dowding; Peter John

• Book ID: 110994498
• Publisher: John Wiley and Sons
• Year: 2007
• Tongue: English
• Weight: 168 KB
• Volume: 56
• Category: Article
• ISSN: 0032-3217
• DOI: 10.1111/j.1467-9248.2007.00688.x