𝔖 Bobbio Scriptorium
✦   LIBER   ✦

The Tenet experience and the design of protocols for integrated-services internetworks

✍ Scribed by Domenico Ferrari


Book ID
106177040
Publisher
Springer US
Year
1998
Tongue
English
Weight
105 KB
Volume
6
Category
Article
ISSN
0942-4962

No coin nor oath required. For personal study only.


πŸ“œ SIMILAR VOLUMES


Customer contact and the evaluation of s
✍ William O. Bearden; Manoj K. Malhotra; Kelly H. UscΓ‘tegui πŸ“‚ Article πŸ“… 1998 πŸ› John Wiley and Sons 🌐 English βš– 156 KB πŸ‘ 1 views

A contingency framework is developed as a means of understanding the relationship between the level of customer contact and service satisfaction. Level of contact is defined as the extent of interpersonal interaction between the service customer and the service provider's boundary personnel. Consist