## Abstract This research develops and investigates the concept of reciprocal trust between interacting teams. Reciprocal trust is defined as the trust that results when a party observes the actions of another and reconsiders one's trustβrelated attitudes and subsequent behaviors based on those obs
The temporal nature of IS benefits: A longitudinal study
β Scribed by Jaak Jurison
- Publisher
- Elsevier Science
- Year
- 1996
- Tongue
- English
- Weight
- 361 KB
- Volume
- 30
- Category
- Article
- ISSN
- 0378-7206
No coin nor oath required. For personal study only.
β¦ Synopsis
This paper discusses the dynamic nature of information technology (IT) benefits and reports on findings of a three-year evaluation of user productivity and organizational effectiveness following the installation of an integrated office information system (IS). For systems adopted on a voluntary basis, individual benefits occur first, while improvements in organizational effectiveness develop over a longer period of time. This suggests that the timing of IS assessment is important and that longitudinal research designs are more appropriate for IS benefits evaluation than cross-sectional studies.
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