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The Strength of Strong and Weak Ties

✍ Scribed by Darcy Ashman; L. David Brown; Elizabeth Zwick

Publisher
John Wiley and Sons
Year
1998
Tongue
English
Weight
217 KB
Volume
9
Category
Article
ISSN
1048-6682

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## Abstract This research used a justice perspective to investigate the effects of outcome favorability, opportunity for voice, and interpersonal treatment in a service context. Results suggest that all three variables influenced customer reactions to bank loan decisions. Weak‐tie customers were mo