The skilled facilitator: a comprehensive resource for consultants, facilitators, managers, trainers, and coaches

✍ Scribed by Schwarz, Roger M

• Publisher: Jossey-Bass
• Year: 2002
• Tongue: English
• Leaves: 431
• Series: Jossey-Bass business & management series
• Edition: 2nd edition
• Category: Library

✦ Synopsis

This book examines what makes a group effective and how a facilitator can improve group effectiveness by : identifying patterns of behaviour that are getting in the way; helping the group stick to a few critical ground rules; and encouraging them to deal more openly with conflict.

✦ Table of Contents

pt. 1. How facilitation helps groups --
Skilled facilitator approach --
What makes work groups effective? --
Facilitator and other facilitative roles --
pt. 2. Diagnosing behavior in groups --
Understanding the theories that guide our actions --
Ground rules for effective groups --
Diagnosing behaviors that enhance or hinder group effectiveness --
pt. 3. Intervening in groups --
Deciding whether, how, and why to intervene --
How to intervene --
Using the ground rules to intervene --
Using the skilled facilitator approach with other processes --
Beginning and ending meetings --
Dealing with emotions --
pt. 4. Agreeing to work together --
Contracting : deciding whether and how to work together --
Working with another facilitator --
pt. 5. Using facilitative skills in your own organization --
Serving as facilitator in your own organization --
Facilitative leader.

✦ Subjects

Communication en direction du personnel;Communication en gestion;Équipes de travail;Facilitation sociale;Gestion des conflits;Teams in the workplace;Communication in management;Communication in personnel management;Conflict management;Group facilitation;Electronic books;Livres électroniques;Équipes de travail